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How can I manage my profile details?
You can view and manage all your profile data related to your account, payment information and your cars in your profile.
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I want to change my password - how do I do that?
You can change your password at any time in your profile under login information. Click there on change password and now you can set your new password. Please remember to change your password regularly for security reasons. If you have forgotten your password, you can request a new password under forgot password when logged out. We will then send you an e-mail with which you can easily reset your password.
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What information is required in payment details?
Under your payment details in your profile, you can add your preferred payment method, such as credit card, and your billing address. These details are required to book a paid parking space. You can see and edit your payment details at any time.
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I need an invoice for the charging fee
We will automatically charge the fee to your stored payment method a few days after you charged your car at a Run this place charging station. To get your invoice, go to http://wrln.de/ and enter the transaction ID you find on the bill of your last charging event. Then download the invoice.
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How much does it cost to charge my electric car?
You will pay your charging fee in kWh. Depending on local market conditions the price ranges from 0,39 € to 0,69 € per kWh. You will pay less per kWh with promotional offers. See the current price per kWh on the side of your charging station, at the TAP Payment Modul.
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I was charged an incorrect amount for the carging – what can I do?
You’ll exclusively find calibrated charging stations at our parking garages. That means they’ll be exact on the amount of kWh you’ve charged. If it looks like we invoiced you the wrong amount, please talk to us by sending a message to support@run-this-place.com. Remember to include the transaction ID from the bill and the day and time you used the charging station.
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How can I manage my profile details?
You can view and manage all your profile data related to your account, payment information and your cars in your profile.
-
I want to change my password - how do I do that?
You can change your password at any time in your profile under login information. Click there on change password and now you can set your new password. Please remember to change your password regularly for security reasons. If you have forgotten your password, you can request a new password under forgot password when logged out. We will then send you an e-mail with which you can easily reset your password.
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What information is required in payment details?
Under your payment details in your profile, you can add your preferred payment method, such as credit card, and your billing address. These details are required to book a paid parking space. You can see and edit your payment details at any time.
-
I need an invoice for the charging fee
We will automatically charge the fee to your stored payment method a few days after you charged your car at a Run this place charging station. To get your invoice, go to http://wrln.de/ and enter the transaction ID you find on the bill of your last charging event. Then download the invoice..
-
How much does it cost to charge my electric car?
You will pay your charging fee in kWh. Depending on local market conditions the price ranges from 0,39 € to 0,69 € per kWh. You will pay less per kWh with promotional offers. See the current price per kWh on the side of your charging station, at the TAP Payment Modul.
-
I was charged an incorrect amount for the carging – what can I do?
You’ll exclusively find calibrated charging stations at our parking garages. That means they’ll be exact on the amount of kWh you’ve charged. If it looks like we invoiced you the wrong amount, please talk to us by sending a message to support@run-this-place.com. Remember to include the transaction ID from the bill and the day and time you used the charging station.